Responsible Disclosure Guidelines

Updated and Effective: July 26, 2021
Data security is a top priority for Issuer Direct, and Issuer Direct believes that working with skilled security researchers can identify weaknesses in any technology.

If you believe you've found a security vulnerability in Issuer Direct’s service, please notify us; we will work with you to resolve the issue promptly.
Disclosure Policy:
  • If you believe you’ve discovered a potential vulnerability, please let us know by emailing us at security@issuerdirect.com. We will acknowledge your email within 48 hours.
  • Provide us with a reasonable amount of time to resolve the issue before disclosing it to the public or a third party. We aim to resolve critical issues within 24 hours of disclosure.
  • Make a good faith effort to avoid violating privacy, destroying data, or interrupting or degrading the Issuer Direct service. Please only interact with accounts you own or for which you have explicit permission from the account holder.
Exclusions:
While researching, we’d like you to refrain from:
  • Distributed Denial of Service (DDoS)
  • Spamming
  • Social engineering or phishing of Issuer Direct employees or contractors
  • Any attacks against Issuer Direct’s physical property or data centers
Thank you for helping to keep Issuer Direct and our users safe!
Changes:
We may revise these guidelines from time to time. The most current version of the guidelines will be available at https://www.issuerdirect.com/responsible-disclosure-guidelines
Contact:
Issuer Direct is always open to feedback, questions, and suggestions. If you would like to talk to us, please feel free to email us at wecare@issuerdirect.com.
Disciplinary Action:
Employees who violate this policy may face disciplinary consequences in proportion to their violation. Issuer Direct management will determine how serious an employee’s offense is and take the appropriate action.
Responsibility:
It is the Security Team's responsibility to see this policy is enforced.

US Global HQ

One Glenwood Ave, Suite 1001
Raleigh, NC 27603

Tel: +1.919.481.4000

Fax: +1.919.481.6222

info@issuerdirect.com

Other US Office Locations

Salt Lake City, Utah

New York City, New York

Fort Lauderdale, Florida

Toll Free: 877.481.4014

International Office Locations

Calgary, Alberta, Canada

Toll Free: 877.481.4014